Visallo Support Policy

VISALLO SUPPORT POLICY

Effective starting February 22, 2019

Basic Support

Basic Support is available to customers subscribing to the Individual Plan. The hours of coverage are: 9am - 5pm Eastern Monday - Friday except holidays.

Basic Support includes the following:

  • Ability to contact the Visallo team via support email
  • Access to the online help documentation

Standard Support

Standard Support is available to customers subscribing to the Team Plan. The hours of coverage are: 9am - 5pm Eastern Monday - Friday except holidays.

Standard Support includes the following:

  • On-boarding training
  • Ability to contact the Visallo team via Live Chat
  • Ability to contact the Visallo team via support email
  • Access to the online help documentation

Premium Support

Premium Support is available to customers subscribing to the Enterprise Plan. The hours of coverage are: 9am - 5pm Eastern Monday - Friday except holidays.

Premium Support includes the following:

  • On-boarding training
  • Phone support
  • Ability to contact the Visallo team via Live Chat
  • Ability to contact the Visallo team via support email
  • Access to the online help documentation